Where can you set up?
FLAT! Make sure to have flat ground for designated areas. Slopes or uneven surfaces will jeopardize our ability to safely set up. A dry, shaded and free of rocks, debris, etc needs to be clear in order to keep your children safe. Feel free to send me a picture of the area for us to discuss.
What surface can we set up on?
We can set up on grass, concrete or flooring. We cannot set up on dirt, rain, snow or any wet condition.
What kind of space is required for soft play spaces?
We are versatile in the types of spaces we can accommodate. Each package listed gives you the amount of space needed for set–up, though we can manipulate that size to accommodate different lengths and widths. Please seek clarification on your intended space and we will cover this in the booking process.
It is the renter's responsibility to ensure there is enough space for the package they have booked. A refund will not be given if there is not adequate space for the package booked upon delivery.
How many hours?
Packages are priced for up to 4 hours play time. That means the set up and take down is outside of this time. You do not have to use all the time but if you wish to add time it is $50/additional hour.
What areas do you service?
We service the greater Chicago area, Dupage County and some surrounding areas as well. $4.00/mile delivery fee applies.
Where can I find photos of your previous setups?
Please visit our Instagram page: @creativesoftplaychicago or TikTok/YouTube @creativesoftplay
What is the recommended age?
We recommend the playgrounds and jumpers for wittle crawling babies and toddlers under the age of 5 years.
Do I need to set it up?
No, you do not set up the play area. We will deliver, set up, and break down playground equipment. Our setup and removal of the equipment will take about 45 minutes to an hour depending on the package; this is not included in your booked time. Please take this into account when booking venue times. Also please ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs) must be reported prior to the event. Failure to do so may result in an additional fee.
How long is the setup / take down?
We say as a rule of thumb we will be with you 1 hour before the start time of your party to set up. Sometimes we may need to come earlier depending on our delivery schedule that date. Please make us aware if this is possible in the booking form by answering the question about this. Also please note if you have set venue times! Because it also takes an hour to take down the equipment.
Is there a time cut?
Rental time cut off is 7pm
Bad weather Policy?
Be weather prepared! Direct sunlight in Chicago heat can make the equipment hot to the touch. We can rent a 12x12 canopy for $50 each. Rain! It's rare but in certain months please have a back up indoor location in case of rain. We cannot set up in the rain due to safety and to prevent the equipment from getting damaged. Failure to do so will result in the full forfeiture of your deposit.
Set Up and Pick Up Method?
Contactless set up and pick up! We are currently only setting up in a contactless manner. Please make sure to have the area empty for our staff to set up and pick up! Please consider this when booking the timing of your event. If we cannot pack down in a safe environment you may incur an additional time charge. Please help us out at pick up by having your children exit the play area. It is not safe to have them 'help' as adorable as it is!
Do you set up in parks / outdoors?
Yes. You will need to contact the park in advance to determine the requirements needed to set up. These spaces often require you to obtain a special permit or provide the space with our “Proof of Insurance” or other paperwork. It is the renter’s responsibility to obtain the correct permits and permission for your location. If you do not secure the correct permission and we are unable to set up when we arrive, no refunds will be issued. Outdoor set up will require a shaded area or a suitable cover in the form of a party tent, etc, as the equipment will get hot in direct sunlight. Depending on availability, we can provide up to one 12ft x 12ft shade canopy rented for $50, depending on availability. Please make sure the ground is flat, well drained, clear from glass and debris. We do not set up on dirt or sand. Additional fees may apply, if we must deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery complications).
Is there a location fee?
Some locations will have a 'location fee' due to stairs/elevator or long walks. (over 100 ft) please disclose this information in our booking form so we can quote the fee and include the extra time for set up in the delivery schedule. When booking us for park and event spaces, extra fees may apply to cover parking due to limited parking and location configurations, duck and tree droppings, highly saturated grass and extra cleaning.
Is the equipment cleaned? Sanitized?
Yes, all of our equipment is thoroughly cleaned and disinfected with antibacterial products before and after each setup. We take pride in the fact that we inspect and clean every piece of equipment.
Do you have insurance?
Yes. We carry public and product liability insurance. We do point out that it is the host's responsibility to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. A liability waiver form will need to be signed prior to the start of the event.
Can you provide a “Certificate of Insurance” for my venue/park?
Yes, we can. There is a $50 fee to process additional insured parties onto our certificates.
What is your Cancellation Policy?
Deposits can be returned up to 14 days before your event. Any time after, any deposit made will not be returned. If the event is canceled due to weather, we cannot issue a refund. You can reschedule for another date for a fee.
What is your policy for damaged products?
By agreeing to book with us, you are agreeing to pay the appropriate amount of damaged goods, if any. It is the renter's responsibility to look after all items and ensure the following of the rules as well as ensuring avoidance of damaging or theft of the items. Any items considered un-rentable will be charged at full replacement value. Repair fees for damaged items must be paid upon receipt of an invoice.
What is the acceptable payment method?
We accept Visa, Mastercard, Cash and Zelle for the booking deposit. The same payment methods are accepted for the balance.
When do I pay the deposit and the full balance?
To save your date, we require a $200 retainer fee. The invoice balance is due before we set up for your event. Your retainer is returned 24-48 hours after your rental end time as long as no damage is done to the equipment.
How far in advance can I book?
You can book 180 days in advance.
How do I book a playground?
You’re able to securely reserve the soft play on our website. We require a $200 non-refundable deposit to save the date.
Do I have to clean the rental equipment before pick up?
We expect that you pick up all of the balls and place them back in the ball pit before our arrival for pick up. We also expect no soiling (wet or dry) occurs on or in the equipment while in your possession and that the equipment is not used in any way except for which it was intended. If the equipment is returned in a dirty condition as deemed by Creative Soft Play at the time of collection, then a minimum $50 cleaning fee will be charged.
What if I need to change my booking date?
You can change your date without penalty outside of 14 days from the event. You can move your event to any available day within 6 months of your original booking. We will simply transfer your retainer to your new date. No changes can be made within 14 days of your event.
What is your COVID-19 Policy>
We are currently operating during the pandemic, we are however limiting the amount of setups per day, to decrease our exposure. Because of this we recommend you book at least a month in advance. We are taking extra precautions, wearing masks, asking for contact less setups and pickups, and asking for our clients to be mindful of the number of guests to limit exposure to disease. Our disinfecting and cleaning procedures continue to be rigorous and strict, all balls go through our ball sanitizing machine, plastics get washed, all equipment gets wiped and disinfected during and after and in between setups.